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Where is this store based?
Do you ship to my country?
Do you offer a combined shipping discount?
When will my order ship out?
How long will it take to receive my order?
What is 'Customs'?
Can I track my order?
What is this store's return and exchange policy?
What is 'PayPal'?
Do you charge sales tax?
Do you have more than 1 of [X] item?
Can you make a custom design for me?


Where is this store based?
Vancouver, Canada. We are strictly online only, our main shop is at www.artofadornment.ca

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Do you ship to my country?
Yes, we ship world wide! We only exclude Belarus, Democratic People's Republic of Korea, Somalia and Syria due to Canada Customs export restrictions.

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Do you offer a combined shipping discount?
Yes! When buying multiple items, add all items to cart and click "Check Out" button when finished shopping to pay for everything in one transaction (you will save $$ on shipping costs). Items paid separately ship separately, no exceptions.

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When will my order ship out?
Within 2 days of receiving your payment. See below for estimated delivery times.

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How long will it take to receive my order?
Delivery by Economy service usually takes approx. 1-3 weeks worldwide (more details here, scroll down to "Shipping": http://artofadornment.ecrater.com/terms.php). If you require faster shipping, please contact us with your country and postal code before purchase for a quote. Sometimes delivery to non-Canadian addresses is delayed by Customs, see question below.

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What is 'Customs'?
If you are not located in Canada your parcel must cross your country's border, which means it may be inspected by government Customs/Import services. This can sometimes cause delays by a few days, but in rare cases by 1-3 weeks (ITALY, ASIA, AFRICA, MID-EAST, SOUTH AMERICA: long delays are more likely). This is beyond our control and should be expected, especially during Nov/Dec. Customer is responsible for any import fees or taxes charged upon receipt. Also we cannot lie about the declared item value, mail fraud is a federal offense.

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Can I track my order?
By default we use Economy service and tracking is not available. If you require tracking, please contact us with your country and postal code before purchase for a quote.

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What is this store's return and exchange policy?
Fabric chokers, hats, masks, tights, gloves, watches, customized and discounted items are final sale. Final sale items are non-returnable and non-refundable under any circumstances. These include "Made to Order", "Special Order", custom designed and altered/customized items since they are made to your specifications. Otherwise you may return item within 30 days of purchase, sorry no exchanges. More details here, scroll down to "Returns": http://artofadornment.ecrater.com/terms.php

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What is 'PayPal'?
PayPal is one of the world's largest and most trusted online payment checkout systems which processes credit/debit card transactions instantly, doesn't charge buyers any fees, and offers purchase protection at no extra cost. Your financial information is securely processed by PayPal and is never revealed to the merchant. You are not required to register with PayPal in order to use it, however you may sign up if you wish (membership does have benefits - more details at www.paypal.com).

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Do you charge sales tax?
Yes, to Canadian destinations only. By federal law, we must charge GST/HST (PST & GST for BC) to the final total on all orders delivered to Canadian addresses. However, we regret that eCrater is not able to display non-USA taxes, so we have included tax in the Canada shipping rate.

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Do you have more than 1 of [X] item?
Usually, yes. If the shopping cart won't let you change quantity after you add it, please let us know. We usually have more stock available that we can pull from our other shops, and can edit the listing so you can buy more.

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Can you make a custom design for me?
We can no longer make custom designs from scratch due to heavy workload. But if you see an item you would like to change (different colour stone, more/less beads, wider velvet ribbon, etc.) we can usually accommodate by making minor customizations. A small design fee may apply.

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Last Updated: 17 Jul 2017 18:52:21 PDT home  |  about  |  terms  |  contact
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